Contact & General Info

Your privacy will be honored at all times. The Haven offers private changing areas, and abides appropriate draping techniques at all times. Please confirm with your therapist of any level of discomfort or concerns.
Scheduling and Punctuality
Please be on time for appointments, late arrivals unfortunately will not receive their full scheduled treatment time. It is recommended to arrive 10 minutes early to start your relaxation process, fill out health form, use bathroom, etc.
Cancellation Policy
The Haven has a 24-hour cancellation policy. All appointments will be held with a credit card number. If you do not call within 24 hours or if you do not show up for your appointment you will be charged 100% for scheduled appointment.  Gift Certificates will not be honored and will become invalid.  Cancellation policy for all appointments scheduled on Saturdays is 48 hours, if you do not call within 48 hours for appointments on Saturdays you will be charged 100% of service scheduled.  We ask that you let us know immediately if you need to cancel or reschedule an appointment.
Gift Shop
The Haven Spa offers Phytoceane skin care products, aromatherapy essential oils and biofreeze.
Gratuities are not included within spa service and are left up to your discretion.
Gift Certificates Available!
Gift Certificate sales are final, no refunds.  If you would like to upgrade your gift certificate you will pay difference of full price of upgraded service.
We accept Mastercard, Visa, Discover
Hours: Mon – Fri: 9:00 a.m. to 8:00 p.m.
Saturday: 9:00 a.m. to 4:00 p.m.  Open by appointment so please call in advance for appointments and gift certificate sales
1001 S Whitney Way
Madison WI 53711